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We are writing to notify you of a bug discovered in our systems which errorneously suspended a few hosting accounts for overdue invoices.
It’s been difficult tracking all affected accounts. Our fear is, we might have missed some affected websites in the clean-up process. We’d therefore urge you to kindly visit your website(s), and let us know if it shows suspended and you have no overdue invoice.
This bug was introduced through a recent system update. We’ve already patched that and you shouldn’t be affected in the future.
Please remember, we respond quicker to our WhatsApp support number +237 655 421 621. Leave us a message there if you find you were affected by this unfortunate incident.
We thank you for your continuous trust in our services.